Wharfsync

Subscription, Refund & Cancellation Policy

Effective 27 September 2026 · Version 2026-09-27

This policy is part of our Terms. It is provided by Nikah AI Ltd, trading as Wharfsync.

Cancel any time

You can cancel your subscription whenever you like, in the Stripe customer portal:

  • open the Manage subscription page and paste your licence key, or
  • run Wharfsync: Manage or cancel subscription in your editor.

When you cancel, you will not be charged again. Pro stays active until the end of the month or year you have already paid for, then switches off. Free features keep working.

Your 14-day right to cancel, and when it ends

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 normally give you 14 days to cancel a contract for digital content.

Your Pro licence key is digital content that we supply straight away, on the page you see after paying. So, before you pay, our checkout asks you to tick a box to:

  1. expressly request that we supply the licence immediately, and
  2. acknowledge that you will lose your right to cancel once the licence key has been supplied.

If you tick the box and complete payment, your 14-day right to cancel ends when the licence key is shown to you (regulation 37 of those Regulations). We record your request and acknowledgement with your order, and the confirmation you can download from the page after payment repeats it.

If you do not want to give up the 14-day right, please do not buy yet: we are not able to supply Pro without starting it straight away.

Refunds

  • Faulty digital content. If Wharfsync Pro is faulty or not as described, you have rights under the Consumer Rights Act 2015: we will repair or replace it, and if we cannot, you are entitled to a price reduction or a refund. These rights are not affected by anything in this policy.
  • Renewals you did not mean to keep. If you are charged for a renewal you forgot to cancel, email us within 7 days of the charge. If you have not used Pro since the renewal, we will cancel the subscription and refund that renewal.
  • If we stop providing Pro during a period you have paid for, we refund the unused part of that period.
  • Otherwise, we do not refund part-used months or years. You keep Pro until the end of the paid period.

Refunds go back to the card you paid with. Where your purchase was sold through Stripe's merchant-of-record service (Onelink in the UK), refunds may be issued by that service under its buyer terms.

Contact

Email support@wharfsync.com with your receipt number or the email address you used at checkout. We aim to reply within 5 working days.